Refund & Exchange

Returns & Exchanges

  • All orders are final sales, we don't accept any types of EXCHANGE, RETURN, OR REFUND.

  • Unless you received un-perfection items, Please contact us, and be ready to show us evidence to support customer service.

 

14 Days Warranty We want you to be happy with your purchase, and we understand things may happen to your items. That's why we are happy to offer a 14-day warranty on items except for any discounted or sale items. please be ready to show us evidence if you received un-perfection items.

To contact customer service, click here

 All orders are final sales. Please make sure to order the correct colours and sizes before ordering. 

Return-to-sender
Please check all your details at checkout. We do not alter shipping addresses. If your package has been returned to us we are happy to resend it back to you, you will be responsible for the additional shipping fee.  

Duties & Taxes
International customers may have to pay duties on taxes based on their country. It's the buyer's responsibility to pay these fees. Every country is different and the cost will differ based on your country's policies for international shipments. 

Lost Packages
Once your package is handed over to the courier we are not responsible for any shipping delays or packages that are lost or stolen. 

Order Cancellations

All orders placed are final. 

Order Modifications
If your order has not yet been processed, we can modify your order.  Please email us for order modifications by clicking Here


If your order has already been processed we cannot modify your order. 

Where is my package?
After your order has been shipped you will receive a shipping confirmation email with your tracking number. Please note that we cannot provide you with any additional information than what your tracking shows.

By Purchasing from ARTEMISIA HWANG™,  you accept and agree to these terms and services

 

Feel free to contact us 

customercare@artemisiahwang.com